Frequently Asked Questions

You can easily reserve equipment through our website, by emailing us at order@acuityrentals.co, calling or sending a WhatsApp 876-845-0913 to speak with a representative. 

Due to limitations with our server, the website prompts only for US addresses, at this time. Please enter your full Jamaican address, select any US state from the dropdown menu and use the zip code 00000. We apologize for any inconvenience this may cause and are working to resolve this issue as soon as possible. 

Once you submit your reservation request, our team will review it. We may need to contact you for additional information or clarifications. Once everything is finalized, we'll send you an invoice for payment. Your reservation will be confirmed once payment is received. 

We offer a wide range of equipment for various needs, including intimate events and DIY projects. 

Please browse our online catalog or contact us for specific items. 

We are a cash-free environment.  For your convenience, we accept direct deposits. 

Our rental rates vary depending on the type of equipment, rental duration, and any additional services requested. Please check our online catalog or contact us for a quote. 

Yes, we require a security deposit at the time of rental to cover any potential damages or loss. The deposit amount will vary based on the equipment rented. 

Cancellations made 72 hours prior to the rental start date will receive a full refund. Cancellations within 24 hours will incur a 50% cancellation fee. 

We currently offer deliveries in Kingston and select areas within St. Catherine. 

Yes, we offer convenient delivery and pickup services for an additional fee. Please inquire about rates and availability. 

We offer both pickup and delivery options for your convenience.  Pickup is available at our location during business hours. 

Yes, you can usually extend your rental period, subject to equipment availability. Please contact us as soon as possible to arrange an extension. 

You can contact us to request changes to your reservation, subject to availability and potential fees. 

Yes, we offer flexible scheduling for delivery and pickup to accommodate your needs. 

We maintain our equipment in excellent condition. If any issues arise during your rental period, please contact us immediately at 876-845-0913.

You are responsible for any damage or loss to the rented equipment. The security deposit will be used to cover repair or replacement costs. 

Some equipment may require specific safety gear or training.  Our staff will provide necessary instructions and safety guidelines during pickup or delivery. 

Contact us immediately if you have any issues with the equipment, and we’ll assist you in resolving the problem or provide a replacement if necessary. 

You can return the equipment early, but rental fees may still apply depending on our policy. 

You are responsible for any damage caused to the equipment during your rental period, beyond normal wear and tear. 

For certain specialized equipment, we can provide basic training or guidance upon request. We also provide technicians to operate certain pieces of equipment.

We may offer additional accessories or consumables for rent, depending on the type of equipment. Please inquire at the time of reservation. 

We appreciate it if you return the equipment in reasonably clean condition. Excessive cleaning fees may apply if it requires extensive cleaning upon return. 

Please contact us as soon as possible, with your order number, if you need to reschedule delivery or pickup, and we'll do our best to accommodate your request.